We're dedicated to providing unmatched support to ensure your satisfaction with our products reaches new heights. Our Second-Level Support team is here to serve as your dedicated partner, delivering expert assistance and personalized solutions that go beyond the ordinary.
Competent and committed - we're here to take care of your request! If you have any questions or would like
to
report an error, our technical support team would gladly help you. If you have a request for technical
assistance,
please log in to the support portal with your personal login and submit it online. If you do not yet have
a
personal account, we would be happy to set one up for you.
As our customer you have access to our knowledge base, our documentations and support manuals. Our support
desk
provides your administrators guidance on issues that stand in the way of employees' productivity. We make
it
easy
to access our trained support professionals. And we go further than hotline support alone.
At WMD Services, we are dedicated to providing exceptional xSuite Product Support for all your xSuite Products requirements. Our team of experts is committed to ensuring your xSuite experience remains smooth and hassle-free. Whether you're encountering bugs in your deployed product, seeking assistance with the software manuals, we are here to assist you.
Our proficient support team specializes in resolving bugs and issues that may arise
within your xSuite Products. We understand the importance of maintaining a seamless software environment,
and we're here to promptly address any technical challenges you encounter in xSuite Products.
If your team needs help on topics that are not covered under xSuite Standard Support like, custom
development support ,operational queries like how to, new user on boarding, admin activities, admin
training, end user training or any help on xSuite products, we offer Managed Services to cater your all
needs of xSuite solution please refer to Managed services section.
Access the latest software versions free of charge, keeping you at the forefront of technology. Should you choose to deploy a new version, our team will provide separate billing and a customized quote for the deployment process. Stay updated with the latest features and enhancements, while having the flexibility to decide when to upgrade.
Have a question about the intricacies of your xSuite software? Our support team offers expertly crafted manuals and documentation to guide you through the software's features and functionalities. These resources are designed to empower you to efficiently manage day-to-day activities and configurations.
Our Second-Level Support is more than just assistance - it's a partnership that ensures your success. With our Managed Services, Experience the difference of personalized, expert guidance that's tailored to your unique needs. Your satisfaction is our top priority, and Second-Level Support is our commitment to delivering excellence.
| xSuite Standard | Managed Services | |
|---|---|---|
| Support Hours | 9 AM to 6 PM SGT | 24x5 SGT/Weekdays |
| Level of support | 2nd Level Support | 1st Level Support + Regular Support |
| Access to knowledgebase |
|
|
| Regular Reporting |
|
|
| Server Health Check |
|
|
| Hotline Support |
|
|
| Remote Desktop |
|
|
| License Management |
|
|
| Response SLA | Priority Category 1 "High": 4 Hours Priority Category 2 "Medium": 8 Hours Priority Category 3 "Low": 24 Hours |
For all Category 4 Hours |
| Resolution SLA |
|
xSuite Standard |
| Weekend Support |
|
TBD |
Unlock specialized expertise and personalized guidance for your xSuite solution. Obtain a tailored quotation for our Second-Level Support services today to ensure seamless operations and optimal performance. Experience the difference of dedicated assistance that aligns with your unique needs. Request your quotation now and take your xSuite journey to the next level.